11/26/2022 0 Comments Cricket mobile store locator![]() ![]() These are the ones who need an alternate solution. ![]() However, some mobile phones are quite expensive, and most customers find it difficult to buy them. They provide methods for connecting others easily with the latest features. The mobile phones are portable wireless devices which come with advanced features. It is the most used device in the world today allowing people to make phone calls to anywhere, at any time. Long story short, I’m looking for a better service provider.The mobile phone is one of the greatest innovations ever because it has made the communication easy and we owe this to the latest features it has introduced. And yes, I have tried to replicate this by turning my phone to airplane mode and turning it off for about 5 minutes. I’ve had them tell me that there’s nothing that they can do and I’ve had them push a button and tell me to restart my phone, then my hotspot MAGICALLY gets perfect connection. This is unacceptable when I am paying for a service to work, and I rely on that service to make money to PAY for the service.Ĭricket Support is a joke. However, I FREQUENTLY turn on my hotspot, only to see a message about a minute later informing me that “A network error is preventing you from using your mobile hotspot at this time, please try again later”. My phone IS compatible with mobile hotspots (I think it’s frankly disgusting that Cricket CHOOSES to scam people by not disclosing “the fact that wireless devices are either single or dual APN”), I bought it at the Cricket store and have used the hotspot many times. She didn’t have any further solutions either!!! What type of supervisor is that? I’m highly disappointed because they act like people have money to just throw away!!! I am ending my cricket service when my bill is up because this is not a good company and no one knows how to trouble shoot or fix anything!!! I’ve been with them for sometime now and have never had this problem but glad I did because now I know this company is not a good stand by company l When asking to speak with a supervisor it took them over a hour to get one on the phone then when I talked to one her name was Andy and would not give me her ID, which is used to know who you talked too, she had the worst attitude and couldn’t give me no better help then the representative did. What company has a technical support team that take days to resolve a issue!!! I’m disappointed bc the representative took my money knowing it was a problem with their system. I’ve had a hot spot problem since I purchased my hot spot on, and when I call cricket they have been giving me the run around, and also told me that I would not be able to receive a refund and that my money is just money wasted!!!! My case was created Monday, and have yet to hear back from technical support. ![]() The only thing the rep could offer was an apology and to monitor Cricket's site to see if our phones would some day become eligible for hotspot. If I had known this beforehand, I may have opted to stay with AT&T or looked for a different carrier. And again, the fact that Cricket doesn't spell that out easily on their site is very troublesome. As a former AT&T subscriber believing transitioning to Cricket would be seamless as it is the same network it was very frustrating to discover this information knowing hotspot was readily available for all the phones on our former AT&T plan but not on Cricket. On top of that, it's not easy to locate the information stating that you have to have an eligible phone to be able to use hotspot in the first place. Cricket's site does a poor job of relaying the fact that hotspot is only optional with their unlimited plans but is not included. It was disappointing news as part of the reason we joined Cricket was to be able to use hotspot. Unfortunately, the phones on our plan are not eligible for hotspot unless we were coming from a grandfathered plan with Cricket. Hello, I've already spoken to a rep over the phone over a month ago who explained the situation to me. ![]()
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